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Effective Date: 01/01/2025

At Holosophy, we are committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, and share your personal data when you visit our website and interact with our services.

1. Information We Collect
We may collect the following types of personal data:

  • Personal Identifiable Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, billing address, and payment details.
  • Usage Data: Information about how you interact with our website, such as IP addresses, browser type, device information, and browsing activity (via cookies and similar tracking technologies).

2. How We Use Your Information
We use your personal data for the following purposes:

  • To process and manage your orders and provide customer support.
  • To send you marketing communications if you have opted in to receive them (e.g., newsletters, promotions).
  • To improve our website and services through the analysis of usage data.
  • To comply with our legal obligations, including record-keeping for accounting or legal purposes.
  • We will never sell or share your personal data with third parties for marketing purposes without your explicit consent.

3. Legal Basis for Processing
Under the UK GDPR, we rely on the following legal bases to process your personal data:

  • Contractual Necessity: We process your data to fulfil our contractual obligations, such as completing an order or providing customer service.
  • Consent: We may process your data based on your consent, for example, if you sign up for marketing emails.
  • Legitimate Interests: We process data for legitimate interests, such as improving our website and services.
  • Legal Obligation: We process data to comply with legal obligations (e.g., record-keeping or financial reporting).

4. Data Security
We take appropriate measures to protect your personal data from loss, theft, misuse, and unauthorised access. While we use secure technology to protect your data, no transmission over the internet can be guaranteed to be 100% secure.

5. Your Rights
You have the following rights regarding your personal data under the UK GDPR:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data in certain circumstances.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used format, or transfer it to another service.
  • Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at the details below.

6. Cookies
We use cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and personalize content. By using our website, you consent to the use of cookies. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of the site.

For more information, please refer to our Cookie Policy.

7. Sharing Your Information
We do not share your personal data with third parties unless:

It is necessary to fulfil your order (e.g., sharing your details with payment processors or shipping providers).
We are required to do so by law (e.g., for tax or regulatory compliance).
You have provided explicit consent for us to share your data.

8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies before submitting any personal information.

9. International Transfers
We do not transfer your personal data outside of the UK. If this changes in the future, we will ensure that the transfer of your data is compliant with UK GDPR requirements.

10. Retention of Data
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Notice or as required by law (e.g., for accounting or legal purposes).

11. Changes to This Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated effective date. Please review this Privacy Notice periodically for any updates.

12. Contact Us
If you have any questions about this Privacy Notice or would like to exercise your rights regarding your personal data, please contact us at:

Email: hello@holosophy.co.uk
Phone: 077 3929 2924
Address: 98 Tooley St, London SE1 2TH, UK

Your Right to Lodge a Complaint
If you are not satisfied with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.

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